Privacy Policy for Nest Spark
Last Updated: June 2026
At Nest Spark (operated by Cleaners of London), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Important Information and Who We Are
Nest Spark is the data controller and is responsible for your personal data (collectively referred to as "Nest Spark", "we", "us" or "our" in this privacy policy).
If you have any questions about this privacy policy or our data protection practices, please contact us:
Full name of legal entity: Cleaners of London / Nest Spark
Email address: admin@nestspark.co.uk
Postal address: London, EC1A 1AA, United Kingdom
Telephone number: +44 20 0000 0000
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data: Includes first name, last name, username or similar identifier, and title.
Contact Data: Includes billing address, property address (where cleaning will take place), postcode, email address, and telephone numbers.
Financial Data: Includes payment card details and bank account details (processed securely via our third-party payment gateways; we do not store raw card numbers on our servers).
Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Includes your bookings, service preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
3. How We Collect Your Personal Data
We use different methods to collect data from and about you, including through:
Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms on our website (such as our 60-second booking form or "Get an Instant Quote" form) or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server
logs, and other similar technologies. Third Parties: We may receive personal data about you from various third parties, such as technical, payment, and delivery services (e.g., Stripe or equivalent payment processors).
4. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in the table above:
Vetted Cleaning Professionals: Independent or contracted cleaning providers who require your address, property layouts, and contact details to carry out your booked clean.
Service Providers: IT, website hosting, and system administration services (such as 256-bit SSL encrypted data infrastructure providers).
Payment Processors: Third-party secure payment gateways to process your booking transactions safely.
Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and Authorities: HM Revenue & Customs and other authorities based in the UK who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. Data Security
We have put in place appropriate security measures to prevent your person
Your connection to our booking system is secured by 256-bit SSL encryption. In addition, we limit access to your personal data to those employees, agents, contractors, and vetted cleaners who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, and the applicable legal requirements.
7. Your Legal Rights
Under UK data protection laws (UK GDPR), you have rights in relation to your personal data, including the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data ("the right to be forgotten").
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request the transfer of your personal data.
Right to withdraw consent at any time.
If you wish to exercise any of the rights set out above, please contact us at admin@nestspark.co.uk. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to
8. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website (such as the instant quote and live booking wizard) may become inaccessible or not function properly.
Deployment Steps for Your Site:
Copy the text above and adapt the placeholders (like the temporary phone number or exact address if they differ from your live launch details).
Create a new subpage on your site at
nestspark.co.uk/privacy-policy.Link this page directly to the "Privacy Policy" anchor text currently sitting in your website's footer.
